Privacy Policy

Privacy Notice for Suki Pottery

Effective Date: 3rd August 2025

Introduction
At Suki Pottery we value your privacy and are committed to protecting your personal data. This privacy notice explains how we collect, use, store, and share your information, ensuring compliance with the UK GDPR.

1. Who We Are
Suki Pottery is the data controller responsible for your personal data.
Contact Details:

Business Name: Suki Pottery
Address: 38, Dene Lane, Fulwell, SR6 8EJ
Email: sue@sukipottery.co.uk
Telephone: 07757 709719

2. What Data We Collect
We collect the following types of personal data:
Information You Provide:

Account Registration: Name, email, password.
Purchases: Name, billing/shipping address, contact number, email, payment method details (processed securely by third-party gateways).
Customer Service: Name, email, communication content.
Newsletter Sign-ups: Email address, name (optional).

Information Collected Automatically:

Device & Connection: IP address, browser type, operating system.
Usage Data: Pages visited, time spent, items viewed, etc.
Cookies: Essential and non-essential cookies (see Section 6).

3. Why We Collect Your Data
We use your data for the following purposes:

Order Fulfillment: To process and deliver your purchases.
Account Management: To maintain your user account and preferences.
Customer Communication: To respond to inquiries and provide support.
Website Improvement: To analyze usage and enhance functionality.
Marketing: To send newsletters and promotions (with your consent).
Security: To prevent fraud and ensure website safety.
Legal Compliance: To meet tax and accounting obligations.

4. Lawful Bases for Processing
We process your data under the following lawful bases:

Contractual Necessity: For fulfilling orders and managing accounts.
Consent: For marketing communications and non-essential cookies.
Legitimate Interests: For website analytics and fraud prevention.
Legal Obligation: For compliance with tax and accounting laws.

5. Sharing Your Data
We may share your data with:

Payment Processors: Stripe, PayPal, etc.
Shipping Partners: Royal Mail, DPD, etc.
IT Providers: Hosting and technical support services.
Analytics Providers: Google Analytics (with consent).
Marketing Services: For newsletters (with consent).
Legal Authorities: If required by law.

6. Cookies and Tracking Technologies
We use cookies to enhance your experience:

Essential Cookies: Necessary for website functionality (no consent required).
Non-Essential Cookies: For analytics and marketing (requires your consent).
You can manage your cookie preferences via the "Cookie Settings" link on our website.

7. How We Protect Your Data
We implement robust security measures, including:

Encryption (SSL/TLS).
Access controls for authorized personnel only.
Regular software updates and backups.
Staff training on data protection.

8. How Long We Keep Your Data
We retain your data only as long as necessary:

Order Information: 7 years for tax compliance.
Account Information: While your account is active; 1-2 years after inactivity.
Customer Service Communications: 1-2 years.
Marketing Records: Until consent is withdrawn or after 2 years of inactivity.
Anonymized Usage Data: Retained indefinitely for statistical purposes.

9. Your Rights
You have the following rights under UK GDPR:

Right to Be Informed: About how your data is used (this notice).
Right of Access: To request a copy of your data.
Right to Rectification: To correct inaccurate data.
Right to Erasure: To request deletion of your data (subject to exceptions).
Right to Restrict Processing: To limit how your data is used.
Right to Data Portability: To transfer your data to another organization.
Right to Object: To stop processing for direct marketing or legitimate interests.
Rights Regarding Automated Decisions: Not applicable (we do not use automated decision-making).

To exercise your rights, contact us at [Insert Email Address]. We will respond within one month.

10. International Data Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards, such as UK-approved Standard Contractual Clauses.

11. Changes to This Privacy Notice
We review and update this notice regularly. Significant changes will be communicated via email or a prominent website notice.

12. Complaints
If you are dissatisfied with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Contact Us
For any questions or concerns about this privacy notice, please contact us at:

Email: sue@sukipottery.co.uk
Telephone: 07757 709719